Principles of Customer Service

• Flexible Online Learning
  The course is delivered online, enabling learners to study from anywhere and at any time that suits them.
• Nationally Recognised Qualification
  Upon successful completion, learners receive a TQUK Level 2 Certificate, recognised by employers across the UK.
• Expert Tutor Support
  Learners have access to qualified tutors for guidance and support throughout their learning journey.
• Interactive Learning Materials
  The course utilises engaging and interactive online materials to enhance the learning experience.

Additional Information

Typical course length: 8-10 weeks 
Course level:  Level 2 Certificate 
Awarding body: TQUK
Minimum age:  19 years old 
Course price:  FREE* (valued at £800) 

*Eligibility criteria apply for funded courses

By completing this course, you will gain a nationally recognised qualification, which can significantly enhance your employment prospects in customer service roles across various sectors.

The course provides a solid foundation in customer service principles, preparing you for further study or progression into higher-level qualifications and roles.

It also offers the flexibility to study at a pace that suits your lifestyle and commitments, supported by expert tutors. 

Additionally, the course covers a deep understanding of customer service principles, communication techniques and strategies for handling various customer situations, enabling you to provide exceptional customer service in your respective role.

You will also gain knowledge of relevant legislation, organisational policies and ethical considerations that impact customer service delivery.

What will I learn?

The course is divided into the following units:

Unit 1

Principles of customer service

Unit 2

Understanding customers

Unit 3

Understanding employer organisations

Unit 4

Understand how to communicate with customers verbally and in writing

Unit 5

Know how to process information about customers

Unit 6

Understand how to resolve customer service problem and challenges

Unit 7

Understand how to develop customer relationships

Upon completion, you will have developed a comprehensive understanding of customer service principles and practices.

You will have gained the knowledge and skills necessary to provide effective customer service, understand customer needs & expectations, communicate effectively with customers, handle customer information securely, resolve problems and deal with challenging situations.

This qualification opens the door to numerous career opportunities in customer service and provides a pathway for further education and professional development in the field.

1. You must currently live in a Non-Devolved Area of England or the Great London Area (GLA). If you live in GLA you must evidence you have permission to remain here for the next 365 days. For the rest of the country, you must have been resident in the UK/EEA for 3+ years, for purposes other than study.
2. You must be over the age of 19 or older (on 31 August 2024) and be able to fully commit to this course.
3. You must have the relevant ID to register for this course. (passport, visa/permit, birth certificate or driving licence and proof of address within the last 3 months)
4. You must not have done this qualification at the same or higher level previously.

The course is delivered remotely and you will need a laptop or computer to be able to access and study on this course.