Understanding Retail Operations

• Flexible Online Learning
  The course is delivered online, enabling learners to study from anywhere and at any time that suits them.
• Nationally Recognised Qualification
  Upon successful completion, learners receive a TQUK Level 2 Certificate, recognised by employers across the UK.
• Expert Tutor Support
  Learners have access to qualified tutors for guidance and support throughout their learning journey.
• Interactive Learning Materials
  The course utilises engaging and interactive online materials to enhance the learning experience.

Additional Information

Typical course length: 8-10 weeks 
Course level:  Level 2 Certificate 
Awarding body: TQUK
Minimum age:  19 years old 
Course price:  FREE* (valued at £800) 

*Eligibility criteria apply for funded courses

By completing this course, you will gain a nationally recognised qualification, which can significantly enhance your employment prospects in operational roles across the retail sector.

The course provides a solid foundation in retail operation principles, preparing you for further study or progression into higher-level qualifications and roles.

It also offers the flexibility to study at a pace that suits your lifestyle and commitments, supported by expert tutors. 

Additionally, the course covers the retail selling process & effective sales strategies, legal responsibilities and consumer protection laws relevant to the retail sector.

What will I learn?

The course is divided into the following units:

Unit 1

Understanding customer service in the retail sector

Unit 2

Understanding the retail selling process

Unit 3

Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4

Understanding how a retail business maintains health and safety on its premises

Unit 5

Understanding retail consumer law

Unit 6

Understanding how to deal with customer queries and complaints in a retail environment

Unit 7

Understanding the handling of customer payments in a retail business

Unit 8

Understanding the control, receipt, and storage of stock in a retail business

Upon completion, you will have developed a comprehensive understanding of retail operations and practices.

You will have gained the knowledge to effectively handle customer queries & complaints, contribute to the effectiveness of a retail business and understand retail consumer law.

This qualification opens the door to numerous career opportunities in retail operations and provides a pathway for further education and professional development in the retail sector.
 

1. You must currently live in a Non-Devolved Area of England or the Great London Area (GLA). If you live in GLA you must evidence you have permission to remain here for the next 365 days. For the rest of the country, you must have been resident in the UK/EEA for 3+ years, for purposes other than study.
2. You must be over the age of 19 or older (on 31 August 2024) and be able to fully commit to this course.
3. You must have the relevant ID to register for this course. (passport, visa/permit, birth certificate or driving licence and proof of address within the last 3 months)
4. You must not have done this qualification at the same or higher level previously.

The course is delivered remotely and you will need a laptop or computer to be able to access and study on this course.